Customer service

Hello, with a view to providing the best service possible, we have established a procedure that includes all the information required to process claims quickly. You should expect a response within 24 to 48 hours following receipt of the completed form.

Thank you for your cooperation.

Required information

  • Name of organization
  • Address
  • Contract number
  • Purchase date (optional)
  • Description of claim

*You must attach the following photos to your claim

  • Image of full playset
  • Image of the plaque
  • Image centred on the parts of the module involved

An example of the required photos.

Please send everything to

Thank you. On behalf of the Jambette team, have a great day.

Contact us by email